Answers to your most common Terms & Conditions questions
You must be of legal age in your jurisdiction to play. We verify age during registration. Accounts created with false information are suspended immediately, and any funds are forfeited. We do not operate in jurisdictions where this age requirement cannot be met.
Yes. Go to your account settings, scroll to the bottom, and select 'Close Account'. We'll ask for a reason, but your request will be processed within 24 hours. Any outstanding balance will be withdrawn to your registered payment method.
Violations include sharing your login, using multiple accounts, depositing from a third party's DANA or OVO account, or attempting to manipulate games. We may freeze your account, void pending withdrawals, and keep funds. Serious breaches may result in permanent ban.
We keep identification and payment records for seven years to comply with financial regulations. Other profile data is deleted within 90 days. Transaction history remains available on request for two years after account closure for your own records.
We only share what's necessary: your payment processor (DANA, OVO, GoPay, QRIS or your bank) receives transaction details, and we may share anonymised play data with game studios. We never sell your email or phone number to marketers or affiliates.
Contact our support team within 14 days with details of the transaction. We'll check with your bank or DANA/OVO/GoPay/QRIS provider. Most disputes resolve within 5–10 business days. Refunds go back to your original payment method.
Our servers are optimised for Indonesia players across all regions. If you experience lag, clear your browser cache, try a different device, or contact live chat to confirm your connection. Timeout issues during play are logged so we can investigate.
